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Service Policy

Professional Sourcing & Supply Chain Support

B21 is a member-based B2B sourcing platform serving professional beauty supply retailers across the United States.

We provide sourcing coordination, supplier matching, ocean freight fulfillment, and supply chain support services.


What We Provide

Our services include:


Custom Product Sourcing

Customers may submit:

Our sourcing team will use commercially reasonable efforts to match suppliers and provide quotations.

Quotation timelines may vary depending on product complexity and supplier availability.


Inspection & Quality Coordination

B21 may assist with:

However, B21 is not the original manufacturer unless otherwise stated.

Final product specifications remain subject to supplier production and confirmed order terms.


Customer Cooperation

Customers are responsible for:


Returns & Cancellations

Customized products, sourced products, and ocean freight orders are generally non-refundable and non-returnable once production or fulfillment begins.

Exceptions apply only where required by law or expressly approved in writing by B21.


Platform Conduct

Customers may not:

B21 reserves the right to suspend accounts violating platform policies.


Our Commitment

B21 is committed to providing:


Contact

Email: vivianhan3331@gmail.com


B21 is a private member-based sourcing platform dedicated to professional beauty supply retailers. We provide direct factory access, reliable global supply chain services, competitive pricing, and fast product sourcing solutions for trusted store owners across the U.S. beauty industry.

Contact Us
info@ebella-usa.com
+86 15700183536
4103 Tench Rd #300, Suwanee, GA 30024
© 2026 B21. All Rights Reserved.
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